Today our SSE group (now named TIPS) met with our contact(s) at State Farm. The meeting went well enough, I think. We didn't have a lot to say, but all we're doing at this stage in the game is getting all our ducks in a row so that they can be informed of things(to mix metaphors with non-metaphors).
I'd like to draw up a customer service flowchart at some point. The trouble with such a flowchart is proper notation, because customers have different shapes, sizes, and contact methods. My inner CS major wants to centralize a large customer pool then track them by their contact methods and their needs. I'll sleep on it, it's possible I've been doing too much algorithm design for work recently.
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